Help to get online

We are more reliant on phone and internet networks than ever and it is vital that people can access services which have become increasingly dependent on digital connectivity.

Leicestershire County Council is working with partners from the public, private and voluntary sectors to help people get online and use digital services.

This page will signpost you to resources if you need help to get online.

Digital inclusion

Digital inclusion can make a significant difference to both residents and businesses. For residents, this could mean:

Keeping in touch with family, friends and communities
Finding new opportunities, working from home, and learning new skills
Helping children to access resources and learn from home
Paying bills online and comparing prices
Accessing entertainment online

For businesses, this could mean:

Finding new ways of connecting with customers
Reducing operational costs and increasing productivity
Accessing a diverse and skilled workforce from across the globe
Ensuring business continuity and reliability

There are also broader, overarching benefits to digital inclusion which help to address wider social and economic issues such as:

Reducing social isolation
Mitigating the impact of climate change
Supporting economic growth

Free WiFi at Leicestershire libraries

Leicestershire libraries have free WiFi and library members are allowed a maximum of two hours per day free computer use.

Many libraries also offer a range of digital skills courses including GoLearn! courses from the County Council’s Adult Learning Service. Ask at your local library, or find out more about the County Council’s library services.

Digi-Clinic at Phoenix House (Melton)

Members of the public can access a computer at Phoenix House on Wednesdays 11am – 4pm, and a member of the Case Management team will also be available to assist if you require support with whatever you are trying to accomplish such as completing forms, benefit changes, and job searches and applications.

You do not need to book an appointment to access the Digi-Clinic, however if you have any
queries, please contact the Community Support Hub on 01664 502342.

Phoenix House, Nottingham Road, Melton Mowbray, Leicestershire, LE13 0UL

Refurb IT

Refurb IT is a scheme to tackle digital exclusion by refurbishing unwanted and unused IT devices for reuse in the community.

The scheme is led by Reaching People, funded by the Leicester and Leicestershire Enterprise Partnership (LLEP) and supported by De Montfort University.

Individuals, organisations and businesses are encouraged to donate their unwanted laptops, tablets and smartphones which are refurbished at no cost. The device is then delivered through local charities and partners who support digitally excluded individuals and communities.

For more information on Refurb IT, how to request a device as a VCSE organisation or how to donate go to Reaching People’s website.

Broadband and mobile

Resources to help you access and improve broadband and mobile connectivity

Broadband and mobile

Digital Skills support

Resources to help you improve your digital skills, for everyday use or recognised qualifications

Digital skills support