Help to get online

We are more reliant on phone and internet networks than ever and it is vital that people can access services which have become increasingly dependent on digital connectivity.

Leicestershire County Council is working with partners from the public, private and voluntary sectors to help people get online and use digital services.

This page will signpost you to resources if you need help to get online.

Digital inclusion

Digital inclusion can make a significant difference to both residents and businesses. For residents, this could mean:

  • Keeping in touch with family, friends and communities
  • Finding new opportunities, working from home, and learning new skills
  • Helping children to access resources and learn from home
  • Paying bills online and comparing prices
  • Accessing entertainment online

For businesses, this could mean:

  • Finding new ways of connecting with customers
  • Reducing operational costs and increasing productivity
  • Accessing a diverse and skilled workforce from across the globe
  • Ensuring business continuity and reliability

There are also broader, overarching benefits to digital inclusion which help to address wider social and economic issues such as:

  • Reducing social isolation
  • Mitigating the impact of climate change
  • Supporting economic growth

Free Wifi at Leicestershire libraries

Leicestershire libraries have free Wifi and library members are allowed a maximum of two hours per day free computer use.

Many libraries also offer a range of digital skills courses. Ask at your local library, or find out more about the County Council’s library services.

Refurb IT

Refurb IT is a scheme to tackle digital exclusion by refurbishing unwanted and unused IT devices for reuse in the community.

The scheme is led by Reaching People, funded by the Leicester and Leicestershire Enterprise Partnership (LLEP) and supported by De Montfort University.

Individuals, organisations and businesses are encouraged to donate their unwanted laptops, tablets and smartphones which are refurbished at no cost. The device is then delivered through local charities and partners who support digitally excluded individuals and communities.

For more information on Refurb IT, how to request a device as a VCSE organisation or how to donate go to Reaching People’s website.

Broadband and mobile

Resources to help you access and improve broadband and mobile connectivity

Broadband and mobile

Digital Skills support

Resources to help you improve your digital skills, for everyday use or recognised qualifications

Digital skills support

Get in touch

If our FAQs don’t answer your query and you want to know more, or you want to share your story, please get in touch.