Broadband and mobile

Over 98% of homes and businesses in Leicestershire can now upgrade to superfast broadband of at least 24Mbps (and often much faster) and over 74% can access gigabit broadband of at least 1000Mbps, but there are a range of options to help people cope with poor broadband connections.

If you want to upgrade your broadband speed, visit our choosing your broadband provider page and follow the steps.

Social tariffs – low-cost broadband and mobile packages

What are Social Tariffs?

Social Tariffs are low-cost broadband and phone packages for people claiming government support such as Universal Credit, Pension Credit,  Jobseeker’s Allowance, and Income Support. These cheaper deals cost between £10 and £20 a month.

As well as being more affordable, social tariffs are usually on shorter-term contracts. Plus there are no early exit fees – so people are not tied to the contract if their circumstances change, and you can leave without paying a penalty.

Current Social Tariffs available are:

4th Utility | Social Tariff Plan

BT | BT Home Essentials

Community Fibre | Essential 35 Mbps

EE | EE Basics

Grayshott Gigabit | Social Connect Tariff

Hyperoptic | Fair Fibre 

NOW | Broadband Basics

Shell | Essentials Broadband

Sky | Social Tariffs

SMARTY | Social Tariff

Virgin Media | Essentials Broadband

Vodafone | Essentials Broadband

VOXI | For Now

For more information, including how to apply for social tariffs, follow the below link to Ofcom’s website: 

Gigabit Broadband Voucher Scheme 

The Gigabit Broadband Voucher Scheme is part of the government’s Project Gigabit, focused on helping people and communities upgrade their broadband connection. The scheme mainly operates in areas where there is no coverage by Project Gigabit. 

Eligible homes and businesses can apply for up to £4,500 to cover the costs of a gigabit-capable connection.

The voucher scheme in Leicestershire is currently closed due to Project Gigabit procurements. You can keep up to date on availability in County on the government’s Gigabit Broadband Voucher Scheme information page

Get in touch

If our FAQs don’t answer your query and you want to know more, or you want to share your story, please get in touch.