Universal Service Obligation

From 20th March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. Ofcom’s broadband universal service obligation (USO) will give people in the UK the right to request a decent and affordable broadband connection.  eligible homes and businesses will be able to request a connection,

For more information, please visit Ofcom’s website.

Please visit BT’s Broadband Universal Service page for more information.

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If our FAQs don’t answer your query and you want to know more, or you want to share your story, please get in touch.